Privacy & Cookies Policy

Last Updated: January 30, 2026

NovaPause Wellness, LLC (“NovaPause,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy & Cookies Policy explains how we collect, use, disclose, and safeguard information when you visit our website at www.novapause.com and any other online services that link to this Policy (collectively, the “Site”).

By using the Site, you agree to the collection and use of information in accordance with this Privacy & Cookies Policy. If you do not agree with this Policy, please discontinue use of the Site.

Important: This Privacy & Cookies Policy applies only to information collected through our online channels (such as this Site, email forms, and hosted landing pages) and does not apply to offline interactions.

1. Who We Are & How to Contact Us

NovaPause Wellness, LLC is a wellness and education company focused on midlife and menopausal health.

Data controller / business contact (for privacy matters):
NovaPause Wellness, LLC
Email: info@novapause.com

If you have questions about this Policy or our data practices, you may contact us using the information above.

2. Scope of This Policy

This Privacy & Cookies Policy applies to:

  • Visitors to our Site

  • Individuals who subscribe to our email list or download resources

  • Individuals who contact us through forms or other Site features

  • Customers who purchase digital products or services through the Site (if and when available)

This Policy does not apply to third-party websites, services, or platforms that may be linked from the Site. Their privacy practices are governed by their own policies.

This Policy should be read together with our Terms of Use and Disclaimers, which govern your use of the Site and Services.

3. Information We Collect

We may collect the following categories of information that can identify or reasonably be linked to you (“Personal Information”):

A. Information You Provide Directly

You may provide Personal Information when you:

  • Subscribe to newsletters or download resources

  • Create an account (if enabled)

  • Purchase products or services (if ecommerce is enabled)

  • Complete forms, questionnaires, surveys, or quizzes

  • Contact us via email or Site forms

This may include:

  • Contact details: name, email address, mailing address, phone number (optional)

  • Account details: username and password (if accounts are enabled)

  • Transaction details: products or services purchased and limited billing details (payment card information is processed by third-party payment processors and is not stored by NovaPause)

  • Preference or profile information: interests, symptom topics you opt into, content preferences, or survey responses

  • Communications: messages, feedback, or testimonials you send to us

We will indicate when information is required and when it is optional.

B. Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect:

  • IP address and approximate location (city/region level)

  • Device type, operating system, browser type and version

  • Pages visited, time spent on pages, and clickstream data

  • Referring and exit pages, date and time of visits

  • Email engagement data (opens, clicks, unsubscribes)

This information is typically collected through cookies and similar technologies (see Section 7).

C. Information from Third Parties

We may receive limited information about you from third-party services, such as:

  • Email marketing platforms (engagement data)

  • Analytics providers (Site usage insights)

  • Payment processors (transaction status and amounts only)

  • Social media platforms, if you choose to interact with us there, in accordance with your settings

We may combine information from multiple sources to improve our content, services, and communications.

D. Sensitive Data & Health-Related Information

NovaPause does not request medical records, diagnoses, government identifiers, financial account numbers, or formal health histories.

You may voluntarily share health-related information (such as menopausal status or symptom experiences). Any such information is used solely for educational, informational, or communication purposes and is not treated as medical or regulated health data.

We do not sell or share sensitive personal information for targeted advertising.

4. Notice at Collection – Categories, Uses & Retention

Categories of Personal Information

  • Identifiers: name, email address, IP address

  • Commercial information: content viewed, downloads, purchases, email interactions

  • Internet activity: Site usage and browsing data

  • Approximate geolocation: derived from IP address

  • Inferences: content preferences or interest segments

We do not knowingly collect biometric identifiers, precise geolocation data, government identification numbers, or children’s data.

Purposes for Collection

We use Personal Information to:

  • Operate and maintain the Site

  • Deliver requested newsletters, resources, and communications

  • Process transactions and deliver digital products (if applicable)

  • Respond to inquiries and provide support

  • Improve Site functionality and performance

  • Analyze usage trends

  • Send marketing communications where permitted

  • Maintain security and comply with legal obligations

Retention

We retain Personal Information only as long as reasonably necessary for these purposes and to comply with legal, accounting, or tax requirements. Information is deleted or anonymized when no longer needed, subject to backups and archival obligations.

5. Legal Bases for Processing (EEA/UK)

If you are located in the EEA or UK, we process Personal Information based on:

  • Consent

  • Contractual necessity

  • Legitimate interests

  • Legal obligations

You may withdraw consent at any time.

6. How We Share Information

We do not sell Personal Information.

We may share information with:

  • Service providers: hosting, email services, analytics, payment processors

  • Professional advisors: legal, tax, or accounting professionals

  • Business transfers: mergers, acquisitions, or asset sales

  • Legal or safety purposes: compliance with law or protection of rights

We may share aggregated or de-identified information that cannot reasonably identify you.

7. Cookies & Similar Technologies

What Are Cookies?
Cookies are small text files stored on your device. Similar technologies include pixels, tags, and scripts.

How We Use Cookies

  • Enable core Site functionality

  • Remember preferences

  • Analyze Site traffic

  • Improve performance and content

  • Measure email engagement

  • Support future advertising efforts (if implemented)

Types of Cookies

  • Strictly necessary cookies

  • Performance and analytics cookies

  • Functional cookies

  • Advertising or retargeting cookies (future/optional)

Managing Cookies
You may control cookies through browser settings or Site preferences (if enabled). Blocking cookies may affect functionality.

8. Email Communications

If you provide your email address, we may send newsletters, educational content, updates, or promotions.

You may unsubscribe at any time using the link in our emails or by contacting info@novapause.com. Transactional emails may still be sent when necessary.

9. Children’s Privacy

The Site is intended for adults. We do not knowingly collect information from individuals under 18. If you believe we have done so, please contact us and we will promptly delete the information.

10. Your Privacy Rights

General Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete Personal Information

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent

California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what Personal Information we collect, use, and disclose

  • Request deletion of Personal Information (subject to legal exceptions)

  • Correct inaccurate Personal Information

  • Opt out of the sale or sharing of Personal Information

  • Limit the use of sensitive Personal Information (if applicable)

  • Not be discriminated against for exercising your privacy rights

NovaPause does not sell Personal Information.

How to Exercise Your Rights

Email info@novapause.com with the subject line:
“Privacy Request – [Your State/Country]”

We may verify your identity before processing requests and will respond within the timeframe required by law.

11. Changes to This Policy

We may update this Privacy & Cookies Policy at any time. Continued use of the Site constitutes acceptance of the updated Policy.